FAQs

When will my order ship?

Orders typically ship within 2–7 business days. You’ll receive tracking once your order is on its way.

Do you accept returns?

We accept returns on eligible items within 7 days of delivery. Some items are final sale (see below).

What items are final sale?

The following items are final sale:

• Digital downloads

• Incense, herbs, Palo Santo, candles, and consumables

• Crystals, stones, and pendulums

• Sale or clearance items

• Gift cards

Do you ship internationally?

Yes, we ship internationally to Canada only at the moment. International orders are final sale and may be subject to customs fees.

Are your products ethically sourced?

We prioritize ethical sourcing, artisan-made goods, and sustainable practices whenever possible. We work with small makers and suppliers who align with our values of respect and intention.

Will my item look exactly like the photo?

Many of our items are handmade or natural. Slight variations in color, size, and texture are normal and expected.

Do you offer refunds on digital products?

No. Due to instant access, all digital products are non-refundable.

How do I contact you?

You can reach us at:
📧 shopgirasolcollective@gmail.com
We aim to respond within 1–2 business days.