Orders & Shipping Policy

Order Processing

All orders are processed within 2–7 business days (excluding weekends and holidays). Orders placed after 12 PM (EST) may begin processing the following business day.

During high-volume periods, launches, or holidays, processing times may be slightly extended. We appreciate your patience as each order is packed with care and intention.

Domestic Shipping (U.S.)

Estimated delivery times (after processing):

USPS First Class / Ground: 3–7 business days

Delivery times are estimates and not guaranteed.

International Shipping

We offer international shipping to Canada only at this time.

Please note:

International orders may experience customs delays
Duties, taxes, or import fees may be charged by your country
Customers are responsible for all customs fees and taxes

International orders are final sale and not eligible for returns.

Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking to update.

Lost, Delayed, or Stolen Packages

GIRASOL is not responsible for:

Delays caused by the carrier
Packages marked as delivered but not received
Lost or stolen packages

If your package is lost in transit, please contact the carrier directly. We’re happy to assist where possible but cannot replace or refund lost packages once shipped.

Incorrect Address

Please ensure your shipping address is correct at checkout. GIRASOL is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.