Returns & Exchanges Policy

Returns & Exchanges Policy

At GIRASOL, we are committed to offering thoughtfully curated goods that are chosen with intention and care. If something isn’t right, we’re here to help within the guidelines below.

Returns

We accept returns on eligible items within 7 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition.

  • Items must be returned in their original packaging.

  • Proof of purchase is required.

To initiate a return, please contact us at shopgirasolcollective@gmail.com with your order number and reason for return. Once approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Non-Returnable Items

Due to the nature of our offerings, the following items are final sale and not eligible for return or exchange:

  • Digital downloads and printable products

  • Ritual consumables (incense, herbs, Palo Santo, sage, cones, candles, etc.)

  • Crystals, stones, and pendulums

  • Personal care or cleansing items

  • Sale or clearance items

  • Gift cards

These items are final sale for hygiene, energetic integrity, and digital access reasons.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at shopgirasolcollective@gmail.com with:

  • Your order number

  • Photos of the item and packaging

We will gladly replace the item or issue a refund once the issue is verified.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the eligible product and place a new order.

International Orders

International orders are final sale. We do not accept returns on international shipments due to customs, duties, and shipping complexities.

Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.

Questions

If you have any questions about your order, returns, or eligibility, please contact us at shopgirasolcollective@gmail.com. We’re always happy to help.

Thank You

Thank you for supporting a small, woman-owned business rooted in intention, ritual, and care. We appreciate your understanding and support.